While we are sad to ever see partners go, we do provide several different options for partners to easily cancel their YGL service below. Web and Email are typically the quickest, and most efficient--however you can also cancel by fax or postal mail.
By Web: Cancellation Request Form
By Email: YGL Support Helpdesk
By Fax: 866-333-0789
By Postal Mail:
You've Got Leads
701 5th Avenue
Seattle, WA 98104
How Much Notice Do I Need To Give?
Cancellations require a thirty-day written notice. Per contract, we require 'written notice' for cancellations, we cannot accept verbal cancellations such as over the phone, for example.
When Do I Receive My Last Bill/Invoice?
Most partners are billed monthly, so invoices are mailed out on the first of every month to the billing contact we have on file. Your last invoice will be for the month in which the last day of your thirty-day notice falls on. For example, if you put in your notice January 10th, the thirty day period will last until approximately February 10th--therefore February would be your last month of billing for services as we do not prorate. For the few partners who chose to be billed quarterly or annually--please contact us so that we can give you a correct last invoice date.
When Does My Thirty Days Start For My Cancellation?
If sending your notice by email or web-form, it starts the day you submit the web-form or email us. If you send your cancellation by fax, it is the date you faxed us. If you send your cancellation by postal mail, we will go by the date on the cancellation letter, or by the date we receive the letter if none is specified.
We Changed Our Mind And We Need to Extend Our YGL Service, Or Cancel Our Cancellation--How Do We Do So?
We understand that sometimes things don't go as smoothly as anticipated. We are happy to keep you on a month to month basis should you need to extend out your service with You've Got Leads, or sign a new contract if you decide to stay with us long-term. Simply submit a support request letting us know your specific business needs and we will be happy to have your account manager work with you.